1. 30-Day Refund Window
Eligible digital product purchases may be reviewed for refund within 30 days of purchase. Refund eligibility may depend on the offer, product access status, support history, service scope, and applicable law.
2. Digital Product Returns
Because HexaflowLabs products are delivered digitally, there is no physical return shipment. If a refund is approved, access to the related product, download, dashboard area, templates, bonuses, or licensed assets may be removed or deactivated.
3. Cancellations
Customers may contact support to request cancellation of eligible subscription access, renewal, or service arrangements. Cancellation timing and access changes depend on the product purchased, renewal status, and service scope.
4. Order Bumps, Upgrades, and Add-Ons
Refund requests for optional checkout offers, upgrades, Lite offers, and add-ons are reviewed according to the same 30-day window unless a specific offer page states different terms.
5. Done-For-You and Service-Based Work
Service, implementation, or done-for-you work may have separate refund or cancellation terms based on the project scope, delivery status, scheduling, and work already completed.
6. Processing Time
Approved refunds are submitted back through the payment provider. The time for funds to appear depends on the payment method, card issuer, bank, or payment platform.
Contact HexaflowLabs
For refund or cancellation help, email support@hexaflowlabs.com or call +91 9369251025.